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Support

If you need help with your eSIM, please contact us via email or use the contact form below. We aim to respond to all support requests within 48 hours.

General Support Email

For any enquiries, please email us at:

Frequently Asked Questions

1. How do I install an eSIM on my Android device?

  • Go to Settings > Connections > SIM card manager > Add mobile plan and scan the QR code.

2. How do I install an eSIM on my iPhone?

  • Go to Settings > Cellular > Add Cellular Plan and scan the QR code.

3. Can I use an eSIM if my phone is locked?

  • No, your phone must be unlocked to use an eSIM from a different carrier.

4. How do I find out if my phone supports eSIM?

  • Check your device specifications online or in your phone settings. Most recent flagship devices support eSIM.

5. Can I switch between my physical SIM and eSIM?

  • Yes, you can manage your SIM profiles under the SIM card manager or cellular settings on your device.

6. Can I use both a physical SIM and eSIM at the same time?

  • Yes, most modern devices support dual SIM, allowing the use of both a physical SIM and eSIM simultaneously.

7. Do I need to be connected to the internet to activate the eSIM?

  • Yes, you need an internet connection (Wi-Fi or data) to download and activate the eSIM profile.

8. How do I remove my eSIM?

  • Go to your phone's SIM manager or cellular settings and choose the option to remove the eSIM profile.

9. Can I transfer my eSIM to a new phone?

  • No, eSIM profiles are not transferable. You will need to request a new eSIM for your new device.

10. What should I do if my eSIM isn't working?

  • Restart your device and make sure you are connected to the internet. If the issue persists, contact support with your receipt number.

11. How do I switch data between my eSIM and physical SIM?

  • Go to your phone's SIM card manager or cellular settings and set your preferred SIM for data.

12. What if my phone doesn't prompt me to add an eSIM?

  • Make sure your device supports eSIM and that your software is up to date. You can manually add an eSIM from your SIM card settings.

13. Can I reactivate an eSIM that I deleted?

  • No, once deleted, the eSIM profile cannot be reactivated. You will need to obtain a new eSIM profile.

14. What happens if I reset my phone?

  • If you reset your phone, the eSIM will likely be deleted, and you’ll need to contact support to get a new eSIM QR code.